How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches Loosemac Roofing should get fair and honest treatment. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template. It is not legal advice.

Topics We Accept

You may write to us about:

• Your experience when you called or contacted Loosemac Roofing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, work, warranties and customer service. If you have trouble with work on your home, start by raising it with the provider. Keep a written record.

Please still tell us. Feedback helps us keep the network honest. A provider that keeps falling short of our expectations may be removed. Know the limits, though. Loosemac Roofing cannot settle contract disputes, refund money for a provider's work, or decide anything for a provider.

Steps to File

Email contact@loosemac.garden and include:

1. Your name and how to reach you 2. The date you contacted us or the provider 3. The phone number you called or the form you used, if you recall 4. The provider's name, if you know it 5. A clear account of what happened and what outcome you want

After You Send It

We will confirm receipt by email, usually within a few business days. Then we review what happened. That may include contacting the provider. Last, we reply with what we found and any steps we are taking.

Still Unhappy?

Reply and ask us to take another look. You can also go to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with a licensed provider, your state's contractor licensing board may also help.

Contact

Email: contact@loosemac.garden